Send an email to firstname.lastname@example.org within 48 hours of receiving your garment. Please send us the photo of the defective item(s) and state your order number, style, and colour, and the reason for your return. Goods must be returned in the same condition as when received with tags on and must be returned via trackable delivery.
When we accept the return, a refund or exchange will be issued. BBR.Studio does not refund costs for shipment in case of return. Returns and exchanges will not be permitted after 7 days from the date of receipt.
If the package and/or contents are damaged when you receive it, please report it to the courier service and BBR.Studio on the same day. BBR.Studio is not responsible for goods damaged in transit. We always pack the goods with utmost care to minimize the risk of cargo damage.